If you have any additional questions about a particular product, please contact catalog merchant directly. On the page showing the product, click the link in the left portion of the page called "Question". That page will let you email us directly about that specific item.

If you have not checked out yet, you can easily change the quantity (or size, etc.) of an item by going to the shopping cart and clicking on the Update button on the in that item column in which you want you change.

If you have already checked out and the order has been placed, you will need to contact the catalog merchant directly to make changes to an order.

Pricing is noted directly on the product page. All items displayed in our online catalog is available unless noted otherwise in the sizes and media posted on that page.

Each of our products can be purchased using all forms of payment in US dollars through Pay Pal services. Also you can mail-in your order providing payment by cashier's check or money order.

To check the status of your order, simply log into your account and select "Order Status" link to check the status of your order.If you have any other questions concerning the status of your order feel free to contact our Customer Service.

We only accept returns that are damaged due to shipping. We do not accept returns on any of our products. We will give you a store credit in which you can select the same product or another in the price range of the credit issued.

Your warranty is good for 14 days after the product has been delivered. Again, we only accept returns that are damaged due to shipping. We do not accept returns on any of our products. We will give you a store credit in which you can select the same product or another in the price range of the credit issued.

Every six months or twice a year we will ship an updated catalog to our paying members. If you would like to receive a catalog and are not a paying member you can purchase a catalog for $20 by clicking this link "Request Catalog".

Shipping rates are set based on the shipping address on the order. Our shipping rates are:

You can change any information about you very easily by going to Your Account (at the top of every page). From there you can edit your account information:

     Billing address
     Shipping address
     E-mail address and password
     Credit card info
     Telephone number
     and more....

We ask for your password when trying to check out or to view any personal information. This is the password you entered when you created your ArtXchangeNetwork.com account. Some customers get this eror message "The password and e-mail address you entered did not match any accounts we have on file". If you are certain that you have an account with us, chances are you're just not using the right password. Or you may have forgotten it.

If you've forgotten your password, just click on the link I don't remember my password. We'll ask you some questions to verify who you are: (first name, last name and ZIP code) - make sure you type them exactly as when you created your account. Was it "Bob" or "Robert"? Was the ZIP code for home or work? Was it the 5 digit ZIP code or the ZIP+4. We'll create a new password and e-mail it to you(but make sure you change it back to something you'll remember).

But I know I do. You probably do. Most likely the problem is that your password is wrong. See the FAQ above for some helpful hints.

The products in their registry don't seem to exist. Unfortunately, on registries that were created some time ago, the gifts selected in them may no longer be available in that catalog. But, they might still be on our site. Try searching for the name of the product - many times products are available in later editions of the catalogs that we handle.

Transactions that involve personal information (like credit card numbers) can be performed securely using our SSL secure mode either during checkout by proceeding via our secure server button or signing in by default. After clicking the Sign in using our secure server button, you can verify that your information was securely "posted" by looking at the URL at the top of your browser: https:// - the "s" means "secure" and that the server is encrypting all data over the connection.

ArtXchangeNetwork.com coupons can be redeemed during the standard checkout process. You simply enter the coupon claim code when asked for it and your discount is autmatically applied to that order. Any special conditions or restrictions about that coupon will be shown when you redeem it.